At Kaiem, our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to our customers, ensuring that we provide the highest levels of responsiveness to you at all times.

We strive to process and ship out orders everyday but, depending on when your order is placed, it may take up to 3-5 business days for processing. 

Shipping does not take place on major holidays and weekends. 

This refers to the time it takes for items to be shipped from our warehouse to you.  After processing and leaving the warehouse, items usually take between 2 and 7 business days to arrive at their destination, based on service selected, but may take longer from time to time. 

Once your package is tendered to the shipping carrier, Kaiem is no longer responsible for your package and any inquiries about its status should be made directly with the shipping carrier. They are best suited to address any shipping concerns or delays. 

Kaiem is not responsible for any incorrect addresses provided by the customer and will not refund or replace orders when sent to the address provided by the customer. If an incorrect address is provided at checkout, please reach out to us as soon as possible to edit your shipping address. We want to ensure your order arrives to you as expected.

We have standardizing shipping rates based on speed, weight, and location. You may select the best option for your needs at checkout. The estimated delivery times are not guarantees, they are simply suggestions. There are sometimes delays with shipping carriers. 

Any orders shipped to addresses outside of the United States is considered International Shipping. There is no free international shipping at this time but rates, estimated tariffs and duties, are displayed clearly at checkout for customers to select the most cost-effective shipping option for their order. Shipping, tariffs, and duties are the responsibility of the customer.