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Returns & Refunds Policy

Thank you for purchasing a Kaiem product!

If you are not entirely satisfied with your purchase, we're here to help. Please read this policy and click here: to start a free return. We only accept returns on orders delivered to United States addresses. 

Please note, we do not accept or issue returns for skincare or mask products to keep you and our staff safe. 

This does not apply to damaged or faulty items, please reach out to us if you receive a damaged item and we will evaluate before processing a refund.
For any other products - accessories, jewelry, and handbags, you have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your items must still be tagged (if applicable).
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase. Please include this in your return package.
  • Your items must be unworn or unused

Start your return HERE

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Returns Shipping
Returns are now free! Original order shipping costs are non­refundable.
Start your return HERE - once approved you will get a label to return your items to us.

Any Questions?
If you have any questions on how to return your item to us, contact us by email at or by phone on +1 (240) 244-6694.